At Lovelary.Art, we prioritize customer satisfaction and ensure a secure shopping experience. Our Buyer Protection Policy applies to all purchases made through our website using credit cards, debit cards, PayPal, Google Pay, Apple Pay, Visa, Mastercard, and American Express.
1. Secure Payments & Fraud Protection
We partner with trusted payment processors to ensure that all transactions are encrypted and secure. When you make a purchase on Lovelary.Art, your payment details are protected against fraud, unauthorized transactions, and identity theft.
2. Protection Against Non-Delivery
If you do not receive your order within the expected timeframe:
- Contact our customer support at contact@lovelary.art or via WhatsApp for immediate assistance.
- If the issue is unresolved, you may initiate a chargeback or dispute through your payment provider.
- PayPal Disputes & How They Work
- If you encounter an issue with your purchase and paid using PayPal, you have the option to open a dispute through the PayPal Resolution Center. A dispute can be filed within 180 days of the transaction if you have not received your order or if the item is significantly different from the description. Once a dispute is opened, both the buyer and Lovelary.Art will have the opportunity to communicate and resolve the issue. If an agreement cannot be reached, you may escalate the dispute to a PayPal claim, allowing PayPal to review the case and make a final decision based on the provided evidence. If the claim is approved, PayPal may issue a full refund, including shipping costs. We encourage customers to contact our support team first before opening a dispute, as we are committed to resolving any concerns quickly and efficiently.
3. Protection Against Incorrect or Defective Items
If you receive an item that is significantly different from the description (e.g., wrong product, damaged, or defective), you are entitled to:
- A replacement or refund as per our Returns & Refund Policy.
- The ability to dispute the transaction through your payment provider if the issue is not resolved.
4. Refund & Chargeback Rights
Each payment provider offers its own consumer protection policies, which may allow you to:
- File a chargeback for unauthorized transactions.
- Dispute a transaction if the product was not received or was not as described.
- Request a refund under our store’s return policy.
For more details, please refer to your bank or card provider’s Buyer Protection policies.
5. How to Report an Issue
If you experience any issues with your order, follow these steps:
- Contact Us First: Reach out via WhatsApp or phone.
- Resolution Attempt: We will work to resolve your issue through refunds, replacements, or other solutions.
- Escalation to Payment Provider: If the issue remains unresolved, you may file a chargeback or dispute through your bank, credit card company, or payment provider.
6. Contact & Support
For any questions or concerns, please contact us through:
📧 Email: contact@lovelary.art
💬 WhatsApp: Just click on the right side button.
We are committed to ensuring a safe, fair, and transparent shopping experience for all our customers.