Welcome to the Lovelary.Art Help Center! Below, you’ll find answers to frequently asked questions regarding orders, payments, shipping, returns, and more. If you need further assistance, feel free to contact us.

📌 Need help? Click the WhatsApp button on the right corner to chat with our support team.

1. Ordering & Payments

How do I place an order?

1. Browse our jewelry collection and select your favorite items.
2. Click “Add to Cart” and proceed to checkout.
3. Enter your shipping details and choose a payment method.
4. Confirm your order, and you’ll receive a confirmation email shortly.

What payment methods do you accept?

We accept the following secure payment methods:

• Credit/Debit Cards: VISA, Mastercard, American Express
• Digital Wallets: Google Pay, Apple Pay
• PayPal & PayPal 3 Payments (installments)

All payments are encrypted and processed securely.

Why was my payment declined?

• Ensure your card details are correct.
• Check if your bank has enabled international transactions.
• Try a different payment method.
• If the issue persists, contact us via WhatsApp (button on the right corner) or email contact@lovelary.art.

2. Shipping & Delivery

Where do you ship?

We offer worldwide shipping from Spain.

How long does shipping take?

Estimated delivery times:

• Spain & EU: 3-7 business days
• USA & Canada: 7-15 business days
• Rest of the world: 10-20 business days

📌 Please note that delivery times may vary due to customs processing, holidays, or unforeseen circumstances.

How can I track my order?

You can track your order anytime using our tracking page:
🔍 Track Your Order Here

Once your order ships, you will receive a tracking number via email. Use the link above to track your package in real time.

What should I do if my package is delayed?

• Check your tracking details for updates.
• Contact the courier service if necessary.
• If your package is missing or delayed beyond the estimated time, contact us via WhatsApp (button on the right corner) or email contact@lovelary.art.

3. Returns & Refunds

Can I return an item?

Yes! You may return your purchase within 14 days of delivery if it meets the return conditions.

Which items are non-returnable?

• Custom-made or engraved jewelry
• Earrings (for hygiene reasons)
• Items without original packaging

How do I request a return?

1. Contact us via WhatsApp (button on the right corner) or email contact@lovelary.art with your order number.
2. We will provide return instructions.
3. Once we receive and inspect the item, we will process your refund within 5-7 business days.

📌 Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

4. Buyer Protection & Disputes

What if I don’t receive my order?

• If your order is delayed beyond the estimated time, please contact us.
• If your package is lost or never arrives, we will work with you to resolve the issue.

How does PayPal Buyer Protection work?

If you paid via PayPal, you are covered under PayPal Buyer Protection:

• If your order doesn’t arrive, PayPal may issue a full refund.
• If the item is significantly different from the description, you may be eligible for a refund after filing a dispute.
• Disputes must be opened within 180 days of purchase via PayPal.

5. Contact Us

If you need further assistance, we are always happy to help!

📌 Click the WhatsApp button on the right corner to chat with our team instantly.

📧 Email: contact@lovelary.art

We strive to respond as quickly as possible to ensure the best shopping experience for you.