At Lovelary.Art, we are committed to providing a secure, efficient, and transparent shipping experience for our customers worldwide. This policy outlines our delivery options, estimated shipping times, associated costs, and important information regarding customs, tracking, and lost parcels.
1. Shipping Destinations
We proudly ship to customers both domestically within Spain and internationally to most countries around the world. If your country is not listed at checkout, please contact our customer support via WhatsApp or email contact@lovelary.art, and we will assist you in determining shipping availability.
Certain destinations may have restrictions due to customs regulations, logistics limitations, or geopolitical factors. In such cases, we will notify you promptly and provide alternative solutions if applicable.
2. Shipping Methods & Estimated Delivery Times
We collaborate with trusted courier services to ensure your jewelry arrives safely and on time. The following shipping methods are available based on the delivery location:
A. Domestic Shipping (Spain)
| Shipping Method | Estimated Delivery Time | Tracking | Insurance |
|---|---|---|---|
| Correos España (Standard) | 3-5 business days | Yes | No |
| Correos Express (Priority) | 1-2 business days | Yes | Yes |
| SEUR (DPD Group) | 2-4 business days | Yes | Yes |
| UPS/FedEx/DHL Express | 24-48 hours | Yes | Yes |
📌 Express shipping is recommended for urgent orders and high-value jewelry items.
B. European Union (EU) Shipping
| Shipping Method | Estimated Delivery Time | Tracking | Insurance |
|---|---|---|---|
| Correos Internacional (Standard) | 5-10 business days | Yes | No |
| SEUR (DPD Group) | 4-8 business days | Yes | Yes |
| DHL Express/FedEx/UPS | 2-5 business days | Yes | Yes |
📌 EU shipments benefit from smooth customs processing under the European single market.
C. International Shipping (Worldwide)
| Shipping Method | Estimated Delivery Time | Tracking | Insurance |
|---|---|---|---|
| Correos Internacional (Standard) | 7-15 business days | Yes | No |
| DHL Express/FedEx/UPS | 3-7 business days | Yes | Yes |
| TNT/GLS (Europe Only) | 4-8 business days | Yes | Yes |
📌 International delivery times may vary based on customs processing and local postal services.
3. Shipping Costs
- Shipping fees are automatically calculated at checkout based on the destination, selected shipping method, and order weight.
- Free standard shipping may be available for orders above [Specify Amount] EUR within certain regions.
- Customers selecting express or insured shipping will see the corresponding charges before completing their purchase.
4. Order Processing & Dispatch
- Processing Time: Orders are processed within [X] business days after payment confirmation.
- Tracking Details: Once shipped, you will receive an email with a tracking number to monitor your package.
- Personalized Jewelry: Custom or engraved items may require additional processing time, which will be indicated at checkout.
📌 For urgent orders, we recommend selecting express shipping at checkout.
5. Customs Duties, VAT & Import Taxes
Customers are responsible for any applicable customs duties, VAT, or import taxes imposed by their country’s regulations.
- Spain & European Union (EU): All prices include Value Added Tax (VAT), so no additional customs fees apply.
- Non-EU International Orders: Additional charges may be levied by your country’s customs authorities.
- If a package is returned due to refusal to pay customs fees, the refund (if applicable) may be subject to deductions for return shipping costs.
📌 We recommend checking your country’s customs regulations before placing an order.
6. Lost, Delayed, or Damaged Shipments
We strive to ensure all shipments arrive on time and in perfect condition. However, delays, lost parcels, or damage can occur due to circumstances beyond our control.
A. Lost Packages
- If your package is marked as “delivered” but has not been received, please check with neighbors, building security, or your local post office.
- If your package is lost in transit, please contact our support team. For insured shipments, we will assist in filing a claim.
B. Delays & Customs Hold
- External factors such as customs clearance, weather conditions, or carrier disruptions may delay delivery.
- Customs inspections may extend delivery time. Unfortunately, we have no control over customs procedures.
C. Damaged Items
- If your package arrives damaged, contact us within 48 hours with photos of the package and item.
- We will offer a replacement, repair, or refund depending on the situation.
📌 For valuable jewelry, we strongly recommend selecting an insured shipping option.
7. Return-to-Sender & Incorrect Addresses
- If an order is returned to us due to an incorrect address, failed delivery attempts, or unclaimed packages, we will contact you to arrange reshipment.
- Additional shipping fees may apply for resending the package.
- If the customer prefers a refund instead, it will be processed minus the original shipping cost.
📌 To avoid delivery issues, please double-check your shipping address before placing an order.
8. Customer Support & Order Assistance
For any shipping-related inquiries, please contact us:
📧 Email: contact@lovelary.art
📞 WhatsApp: Click on the right button of our site.
We are available to assist you with tracking updates, lost packages, or any concerns about your delivery.
Thank you for choosing Lovelary.Art – we are committed to ensuring your jewelry arrives securely and on time!