Effective Date: 26.11.24
Welcome to LoveLary.art! We strive to ensure you have the best experience with your purchases. Please review our shipping and return policies below.
1. Shipping Policy
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- During peak periods, processing may take up to 5 business days.
Shipping Rates and Times
- Domestic Shipping: Delivery typically takes 5-10 business days.
- International Shipping: Delivery typically takes 10-20 business days, depending on the destination.
Shipping rates are calculated at checkout based on your location and order size.
Customs and Import Duties
International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and are not included in the shipping fees.
2. Return Policy
We want you to love your jewelry! If you are not completely satisfied, you may request a return under the conditions outlined below:
Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Items must be unworn, in their original condition, and include all original packaging.
- Sale or clearance items are not eligible for returns.
Non-Returnable Items
- Personalized or custom jewelry.
- Earrings due to hygiene reasons.
Return Process
- Contact us at contact@lovelary.art with your order number and reason for return.
- Once approved, you will receive instructions on where to send the item.
- Customers are responsible for return shipping costs.
Refunds
- Refunds are issued to the original payment method within 5-7 business days after receiving and inspecting the return.
- Original shipping fees are non-refundable.
3. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order.
4. Lost or Damaged Items
If your order arrives damaged or is lost in transit:
- Contact us at contact@lovelary.art within 48 hours of delivery for assistance.
- Provide photos of the damaged items and packaging for faster resolution.
5. Contact Us
For questions or concerns about your order, please email us at:
contact@lovelary.art
We appreciate your trust in LoveLary.art and are here to ensure your satisfaction!